Privacy Policy – My Energy Care
Last Updated: 5 May 2025
1. Introduction
My Energy Care (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with our website.
Contact Information:
- Company: My Energy Care
- Address: 12 Derefeld Drive, Darfield, Barnsley, S73 8FF
- Email: info@myenergycareuk.com
- Phone: +44 7951 841838
2. Information We Collect
2.1 Information You Provide Directly
- Contact Details: Full name, address, postcode, email address, phone number
- Property Information: Homeownership status, property type, address
- Energy Information: Monthly electricity bills, yearly kWh usage
- Financial Information: Budget preferences, interest in financing options
- Communication Preferences: Preferred contact method (email, phone, WhatsApp), best times to contact
2.2 Information Collected Automatically
- Website Analytics: IP address, browser type, pages visited, time spent on site
- Cookies: We use essential cookies for website functionality and analytics cookies (with your consent)
- Social Media Interactions: When you engage with our social media content or ads
2.3 Information from Third Parties
- Meta/Facebook: Lead information from social media advertising campaigns
- Public Records: Property information for solar feasibility assessments
3. Legal Basis for Processing
We process your personal data under the following legal bases:
3.1 Legitimate Interest
- Providing solar installation quotes and consultations
- Marketing our services to potential customers
- Improving our website and services
- Conducting business analytics
3.2 Consent
- Email marketing communications
- Non-essential cookies
- WhatsApp marketing messages
3.3 Contract Performance
- Processing your solar installation order
- Arranging surveys and installations
- Customer service and support
3.4 Legal Obligation
- Compliance with building regulations and safety standards
- Financial record keeping requirements
4. How We Use Your Information
4.1 Service Delivery
- Providing solar installation quotes and energy assessments
- Arranging property surveys and consultations
- Managing installation projects
- Customer support and after-sales service
4.2 Marketing and Communications
- Sending you information about our solar solutions
- Email newsletters with energy-saving tips and company updates
- Targeted advertising on social media platforms
- WhatsApp updates about your project or general information
4.3 Business Operations
- Improving our website and services
- Analyzing customer preferences and market trends
- Training our sales and installation teams
- Compliance with legal and regulatory requirements
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with:
- CRM Systems: HubSpot, Google Sheets for customer management
- Email Marketing: Brevo for email communications
- Analytics: Google Analytics for website performance
- Automation Tools: Zapier/Make.com for workflow automation
- Installation Partners: Certified third-party installers (when applicable)
5.2 Legal Requirements
We may disclose your information when required by law, court order, or to protect our legal rights.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Secure data transmission using SSL encryption
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on data protection requirements
7. Data Retention
We retain your personal data for the following periods:
7.1 Prospective Customers
- Lead information: 3 years from last contact
- Email marketing data: Until you unsubscribe or 3 years of inactivity
7.2 Customers
- Contract and installation records: 7 years (legal requirement)
- Communication records: 3 years after project completion
- Financial records: 7 years (legal requirement)
7.3 Website Analytics
- Anonymous analytics data: 26 months
- Cookie data: As specified in our Cookie Policy
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
8.1 Right of Access
Request a copy of the personal data we hold about you.
8.2 Right to Rectification
Request correction of inaccurate or incomplete personal data.
8.3 Right to Erasure (“Right to be Forgotten”)
Request deletion of your personal data in certain circumstances.
8.4 Right to Restrict Processing
Request limitation of how we process your personal data.
8.5 Right to Data Portability
Receive your personal data in a structured, machine-readable format.
8.6 Right to Object
Object to processing based on legitimate interests or for direct marketing.
8.7 Rights Related to Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects.
8.8 Right to Withdraw Consent
Withdraw consent for processing activities that require consent (e.g., marketing emails).
9. Exercising Your Rights
To exercise any of your rights, contact us:
- Email: info@myenergycareuk.com
- Phone: +44 7951 841838
- Post: 12 Derefeld Drive, Darfield, Barnsley, S73 8FF
We will respond to your request within one month. If your request is complex, we may extend this by an additional two months.
10. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
11. International Transfers
We primarily process data within the UK. Where we use service providers outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the UK government
- Standard contractual clauses approved by authorities
- Certification schemes or codes of conduct
12. Cookies and Tracking
Our website uses cookies to improve your experience. For detailed information about our cookie usage, please see our separate Cookie Policy.
12.1 Essential Cookies
These are necessary for the website to function properly and cannot be disabled.
12.2 Analytics Cookies
These help us understand how visitors interact with our website (requires consent).
12.3 Marketing Cookies
These track your online activity to show you relevant advertisements (requires consent).
13. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Sending email notifications to customers
- Social media announcements for major changes
15. Contact Us
For any questions about this Privacy Policy or our data processing practices:
Data Protection Contact My Energy Care 12 Derefeld Drive, Darfield, Barnsley, S73 8FF Email: info@myenergycareuk.com Phone: +44 7951 841838
Effective Date: 5 May 2025 Version: 1.0
